Service | FMWORLD Agricultural Machinery

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4 Hassle-Free Steps in Constructing Your Farming Machine

Send Your Request

Submit your product needs via our online form or direct contact. Detail your requirements to help us tailor our solutions to your farming operations.

Quotation & Contract

Receive a customized quotation and draft contract outlining pricing, payment, and delivery details, designed for clarity and mutual satisfaction.

Product Delivery

Experience seamless product delivery with our efficient packing, shipping, and real-time updates, ensuring your product arrives on schedule.

After-Sales Service

We have the best service team in the industry to easily solve difficult product after-sales problems.

After-Sales Support

An Omnichannel, Localized Instant Response Network

Jiangsu World Agricultural Machinery has established a "24/7 Hotline + Localized Teams + Intelligent Platform" tripartite after-sales support system to ensure rapid issue resolution and user access.

24/7 Hotline: A global unified service hotline (+86-511-86349102) supports English, Thai and Russian, enabling users to report faults or consult anytime.
Localized Teams: Branches in key markets (Southeast Asia, Central Asia, South America) with localized staff (e.g., 10+ in Thailand). Familiar with local agricultural conditions, they quickly meet user needs.
Intelligent Platform:The "World Intelligence Cloud" IoT platform monitors real-time equipment data for remote diagnosis, reducing on-site service needs.

Warranty Service

Tiered Protection to Reduce User Risks

World offers a tiered warranty system covering the entire equipment lifecycle to mitigate user risks.
Standard Warranty: Provides a 1-2 year standard warranty period (subject to contract terms) after equipment delivery, covering component failures and labor costs to ensure user peace of mind.
Extended Warranty: For core production equipment or high-value devices, an "Extended Warranty Service Package" is available to extend the warranty period beyond the standard, reducing long-term usage costs for users.

Extended Warranty: For core production equipment or high-value devices, an "Extended Warranty Service Package" is available to extend the warranty period beyond the standard, reducing long-term usage costs for users.

Spare Parts Service

Local Inventory + Global Logistics for Timely Delivery

To address overseas spare parts supply pain points, World has built a "Global Parts Center + Local Warehouse" network to ensure rapid emergency spare parts delivery.

Local Inventory: Warehouses are established in overseas production bases (Thailand, Uzbekistan) and major markets (India, Indonesia), storing common spare parts (e.g., filters, seals) with an inventory coverage rate exceeding 90%. Common parts are available for same-day supply.
Global Logistics: Cooperates with international logistics providers such as DHL and FedEx to offer "air freight + dedicated vehicle delivery" for emergency spare parts. Parts can be delivered to Southeast Asia within 24 hours and Central Asia within 48 hours.

Regular Maintenance Service

Tiered Upkeep to Prevent Failures

World has formulated tiered maintenance systems for different equipment types (e.g., harvesters, tractors) to extend equipment lifespan through "daily + regular" maintenance.

Daily Maintenance: Performed by equipment operators daily, including simple tasks such as cleaning, lubrication, and fastening to keep equipment in optimal condition.
Regular Maintenance: Carried out by professional technicians on a scheduled basis, divided into "minor (monthly), medium (quarterly), and major (annual)" maintenance. Tasks include replacing wear parts (e.g., belts, filters) and adjusting equipment parameters (e.g., hydraulic system pressure) to proactively identify potential failures.

Emergency Fault Handling

Rapid Response to Minimize Downtime

For overseas emergency faults, World has established a "5-hour on-site + 8-hour repair" rapid response mechanism to ensure equipment resumes operation as soon as possible.

On-Site Support: After receiving a report, the service team arrives at the site within 5 hours (2-3 hours for Southeast Asia, 4-5 hours for Central Asia), carrying common spare parts (e.g., filters, seals) to reduce round trips.

Repair Efficiency: Minor faults are repaired within 8 hours, while complex faults (e.g., engine issues) receive a solution plan within 24 hours to ensure operational continuity for users.

Equipment Upgrade and Retrofit Service

Technological Innovation to Meet Market Needs

World enhances equipment performance through product iteration and customized modifications to meet differentiated needs of overseas markets.

Product Iteration: In 2025, it launched new products such as hybrid tractors (adopting electric drive continuously variable transmission technology, reducing fuel consumption by 10%) and intelligent cotton pickers (equipped with Beidou navigation and 4G modules for remote monitoring) to improve intelligence and greenness.
Customized Modifications: For different regional agricultural scenarios (e.g., rice cultivation in Southeast Asia, cotton planting in Central Asia), equipment is adaptively modified (e.g., adjusting header height, optimizing hydraulic systems) to meet local operational requirements.

Training and Education Service

Hierarchical Cultivation to Enhance User Capabilities

User Training: Targets farmers, cooperative leaders, and other end-users, offering "theory + practical" training on equipment operation (e.g., harvester header adjustment), maintenance (e.g., filter replacement), and fault troubleshooting (e.g., engine start failure) to reduce operation-related failures.
Technician Certification: For internal engineers and dealer after-sales personnel, "technical ability + service process" certification is required. It covers equipment repair techniques (e.g., hydraulic system fault troubleshooting) and customer communication skills (e.g., explaining technical issues in plain language) to ensure service professionalism.Certification System: Issues "World Equipment Operation Certificate" (for users) and "World After-Sales Engineer Certification Certificate" (for engineers). Certificates are valid for 1-2 years and require re-examination upon expiration to ensure continuous capability updates.